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Data Privacy Policy

Data Privacy Policy

Who are we

In this privacy policy references to “we”, “us” and “our” are to Class Tours Ltd, Poole Bay Travel Ltd & Castaway School Travel Ltd t/a Voyager School Travel, Voyager School Ski, Voyager Adventure, Family Adventure Holidays, Pegasus, Chateau de la Baudonniere, La Grand Ferme, Normandy Experience and Cogo Travel or any other company or trading name.

References to “our Website” or “the Website” apply to all of the above names as well as any other umbrella company of Class Tours Ltd, Poole Bay Travel Ltd, Castaway School Travel Ltd and Cogo Travel.

Topics:

  1. What information do we collect/hold
  2. Our Use of Your Information
  3. Explaining the legal basis we rely on
  4. Marketing
  5. Your Rights
  6. Foreign Controls
  7. Monitoring
  8. Cookies
  9. Security Statement
  10. Other Websites
  11.  Storage
  12. Change to this Policy
  13. Contacting the Regulator

 

  1. What information do we collect/hold

Refers to information we collect via our various website(s)/apps and information given to us by you, abut you or on behalf of those you represent. Your information is collected when you request information from us, contact us (and vice versa), make a booking, use our website(s)/apps, link to or from our website(s)/apps, connect with us on social media and any other engagement we or our business partners have with you. This may include information such as your name, contact details, IP address, travel preference including special needs/disabilities/dietary requirements that you supply us or is supplied to us.  This may also include social preferences, interest, activities and any other information about persons you represent (such as those on or involved with the booking.) You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we can to keep it current, accurate and complete.

2.Our Use of Your Information

(1) For the purpose of providing you with our services, including your flight, holiday or insurance, etc., we may disclose and process your information outside the UK/EEA or an international organisation. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate. If you fail to provide us with this information we may not be able to process your booking correctly and the onus will be your responsibility only.

(2) We may collect and process your information for the purposes set out in our registration with the Information Commissioner’s Office (ICO), and disclose the same to our group of companies for business purposes and also to companies and our services who act as "data processors" on our behalf, or to our service providers operating systems or business functions on our behalf (some of whom are located outside the UK/EEA or an international organisation). These business purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, re-organisation/structuring/sale of our business (or group companies), risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, advertising and marketing, loyalty programmes, profiling customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.

(3) Information (such as but not limited to racial or ethnic origin, health or medical conditions, religious beliefs, API / biometric information) may be considered "sensitive personal data" under the UK GDPR (DPA 2018). We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information and sensitive personal data to us in circumstances where we need to act on your behalf or in the interest of passengers or in an emergency.

If you do not agree to Our Use of Your Information above, we cannot do business with you or accept your booking. Where necessary personal data will be processed & transported securely and in accordance with the UK GDPR (DPA 2018).

  1. Explaining the legal basis we rely on

Consent -

In specific situations, we can collect and process your data with your consent.

For example, if you tick a box to receive marketing or similar information from us.

Contractual obligations -

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example to process a booking or enquiry.

Legitimate interest -

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we will use your purchase history to send you or make available personalised offers. We will also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.

  1. Marketing

We may contact you from time to time with information on offers of goods and services, brochures, new products, forthcoming events or competitions, reward schemes from our group of companies. We will tailor the information you receive or see. This will enable is to make available to you more personalised and relevant communications. We may use innovative technologies and work with business partners to achieve this.

We never pass your details on to 3rd parties for marketing purposes.

By booking with us or any of our other companies you give consent for written testimonial to be used within our marketing materials; printed publications, websites - including social media such as, but not restricted to, Facebook, Twitter, Instagram and YouTube.

You have the right to ask in writing not to receive direct marketing material from us. You can use our "unsubscribe" link on our emails or refer to our literature containing instructions on how to do this. Once properly notified by you, we will take steps to stop using your information in this way.

If you wish your party or any member of your party to be excluded, please contact schools@voyagerschooltravel.com

Third-Party Marketing Software -

By using our website(s), you consent to your data being held on third-party marketing and analysis software including, but not limited to, Google Analytics (website analysis), Silver Stripe (content management system), Form Stack (form software).

  1. Your Data Rights

Under data protection law, you have the rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at schools@voyagerschooltravel.com if you wish to make a request.

  1. Foreign Controls

Where necessary to fulfil our contract on your behalf we may need to send your personal data outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.  We will endeavour to put in place adequate protection for your personal data.

  1. Monitoring

To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review, monitor and/or record telephone calls, activities using CCTV in and around our premises, transactions and activities at all points of contact and web, social media and app traffic, activities, etc. All recordings and derivative materials are and shall remain our sole property.

  1. Cookies

Cookies are text files placed on your computer to collect standard internet log information. For further information please see our Cookie Policy which is available on our website.

  1. Security Statement

We use technology and organisational measures to safeguard your Data:

  • Access to your data is controlled by a user id and password
  • Data is stored on secured servers

If you suspect a data breach or misuse of your data please let us know immediately by contacting schools@voyagerschooltravel.com.

  1. Other Websites

Our website contains links to other websites. This Privacy Policy only applies to this website so when you link to other websites you should read their own Privacy Policy.

  1. Storage

Your data will be kept for the duration of the booking required to process the booking and any personal data will be kept up to an approx. 1 year after the date of return.

  1. Changes to this policy

We keep our Privacy Policy under regular review and we will place any updates on this web pages.  This Privacy Policy was last updated 22nd March 2022.

  1. Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

 If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.