Peace of Mind Promise
covid-19 peace of mind promise for leisure & performing arts groups
Peace of Mind Promise gives you extra flexibility & refund protection
We are all itching for things to return to normal, and there’s nothing better than having a trip in the diary for your group to look forward to. However, we do understand that it can be daunting to organise a group trip in times of uncertainty. That's why we've introduced the COGO Peace of Mind Promise to ensure that your group won't be left in the lurch, or out of pocket, because of changing travel rules and regulations.
The Peace of Mind Promise applies to all our Leisure Group Packages and Performing Arts trips to all destinations and gives you the flexibility to change your plans up to six weeks before departure without having to pay a change fee. What's more, the Peace of Mind Promise clarifies in what circumstance your group would be eligible for a non-quibble refund.
Freedom to postpone up to 42 days of departure
If you have to change your plans because of COVID-19, we promise to waive our amendment fees so that you can postpone your trip for free between 12 and 6 weeks before departure.
How does the free postponement work?
We won’t charge you any postponement fees if you have to delay your trip to a later date due to COVID-19. All we ask is that you let us know between 12 and 6 weeks before your planned departure and maintain your agreed payment schedule up to the point you have to postpone. You can start the postponement process if one of the following applies:
- The whole group is required to quarantine at your travel destination
- Your group is required to quarantine on your return due to the government’s traffic light system
- Local or national lockdowns in the UK will prevent your departure
- Local or national restrictions at your destination will impact the main purpose your trip
When can I postpone?
Between 12 and 6 weeks of departure you are free to postpone your trip to a later date – just contact us by email to start the process. If you choose to postpone your trip more than 12 weeks before your planned departure date, then your booking will be subject to the normal charges and fees set out in our Booking Terms and Conditions for amendments and cancellations. These postponement terms only apply if your booking is affected by COVID-19 and do not apply in the case of disinclination to travel.
Will I be charged administration fees to postpone?
If your trip cannot go ahead because of COVID-19, we will not charge your group any administration fees for changing your departure dates, as long as you request the change within 12 and 6 weeks of your trip.
Will my tour price change?
Prices may change if you alter your plans. Wherever possible we will keep price changes to a minimum. However, any postponement will be subject to costs and charges imposed on us by our suppliers in making the change. Groups travelling by coach are less likely to experience any significant price changes, while trips involving a flight or Eurostar could see additional costs and charges.
What about my deposit?
Where you postpone a trip booking, we will ensure that all your arrangements are changed to the later date. Any money already paid to us will be carried over to your new trip and will retain the same ABTA and ATOL financial protection as the original booking. We will not charge our administration fee to make the new arrangements and we will do all we can to keep your tour price the same.
This flexibility is in addition to your Standard Booking Terms & Conditions.
Refund if your trip is cancelled within 21 days of departure
If your trip is cancelled due to COVID-19 restrictions, and you are unable to claim on your insurance, then we guarantee to either find you a suitable alternative, or refund your group in full.
How does the cancellation refund work?
Your group is eligible for a full refund if any of the following applies within 21 days of your planned departure:
- The Foreign Office (FCDO) advises against all but essential travel to your chosen destination
- Your chosen resort is closed
- Performance supplier withdraws the possibility to perform (COGO Travel understand the performance element is an integral part of a Performing Arts tour)
Normal cancellation terms and conditions apply if:
- Individual travellers decide to pull out of the trip
- You decide to cancel your booking
- You have not kept up with the agreed payment schedule
The COVID Peace of Mind Promise for Leisure and Performing Arts Groups is in addition to our Standard Booking Terms & Conditions.
What about insurance?
We strongly recommend that each member of your group checks their own travel insurance includes cover for COVID-19, in particular cancellation and expenses in case an individual is unable to travel because they have tested positive or have been ‘pinged’ by NHS Test and Trace.
Please see your travel insurance requirements in our Booking Terms and Conditions.
Performing Arts groups have access to our School Group Trip Insurance which includes COVID-19 cover. But this requires the whole group to opt for the insurance as it is not available to individuals.
Need more help answering all the 'what if' travel queries from your group?
Visit our COVID-19 Travel FAQ for all the information and reassurance you need to book your next group trip with confidence.
Note that the additional flexibility provided by the COVID-19 Peace of Mind Promise is for PERFORMING ARTS and LEISURE GROUPS ONLY. Click here to see our COVID-19 Peace of Mind Promise for Educational tours.